PegaWorld iNspire 2024: Pega Knowledge Buddy: AI-powered Answers for Everyone (Presentation)

What if employees could get the concise answers they need directly within the context of their work? And customers could quickly find trusted answers in self-service? What if nobody had to search through long or disconnected documentation to find an answer?

Join this session to learn how Pega GenAI Knowledge Buddy empowers employees and customers with AI-powered answers - reducing handle time and improving consistency in customer service, accelerating productivity and improving employee efficiency everywhere, and improving everyone's experience when seeking an answer.