Skip to main content

We'd prefer it if you saw us at our best. is not optimized for Internet Explorer. For the optimal experience, please use:

Close Deprecation Notice


Streamline dispute management with Pega Smart Dispute

Managing disputes and fraud are still costly, complex, and highly manual. Smart Dispute crushes complexity so you can work smarter, unify experiences, and adapt instantly with Pega’s best-in-class workflow automation to:

  1. Improve automation and straight-through processing
  2. Ensure network and regulatory compliance
  3. Unify dispute management for all payment types


[Narrator] What if you could handle the complexity of merchant disputes and fraud claims in an efficient, compliant, and customer-centric way? What if you could increase first-call resolution rates and consolidate multiple payment operations? What if you could remove swivel-chair activities and shorten dispute resolution time up to 86%? You can. Pega Smart Dispute is your answer to offering a superior experience to both your employees and customers. With Smart Dispute, utilize world-class technology to deliver the best solution for this critical moment of truth with your customers. Whether it's a simple misunderstanding or outright fraud, Pega has you covered. And how do we do it? With a fit-for-purpose, pre-built application based on our low-code platform with industry-leading workflow automation and AI-powered decisioning. Let us show you what this looks like. Meet Sarah, a U+ Bank customer. She just checked her statement and noticed a discrepancy she reported to U+. Kelly, the customer care agent handling her case, is intuitively guided through the process of helping Sarah achieve resolution. While straight-through processing is always a goal, Pega can also quickly and seamlessly route the case to Anand to further investigate when necessary. Smart Dispute also delivers an extensive set of capabilities, including self-service APIs, regulatory SLAs, non-plastic payment workflows, and compliance with biannual updates from Visa, MasterCard, and American Express. With Pega, you can ensure disputes are handled in the most efficient manner possible today, while remaining flexible for payment changes tomorrow. Leading banks around the world trust Pega to crush the complexity of dispute processing so they can work smarter, unify experiences, and adapt instantly. Don't be the only one without it.


Related Resources

Best of Pega

Recommended research & insights

See what’s new, what’s next, and what’s trending right now.

Browse collection
Why Pega

Why Pega?

Uniquely powerful software isn’t the only thing that sets us apart.

Find out more
Share this page Share via x Share via LinkedIn Copying...