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PegaWorld iNspire 2024: Personalizing Bupa’s Digital Healthcare Journey Using Generative AI

Bupa has quickly evolved its customer engagement story and Customer Decision Hub capabilities from outbound to digital management and surprise & delight strategies. In this session, learn how Bupa is creating personalized, relevant and rewarding experiences for their customers using Generative AI. Find out how GenAI enables them to stream consistent, real-time content through a global lens all without production bottle necks.


Industry: Healthcare Product Area: Customer Decision Hub Solution Area: Customer Engagement Topic: AI and Decisioning Topic: Customer Engagement Topic: Personalized Customer Experiences

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