PegaWorld iNspire 2024: Generating Value From Every Interaction: Empathetic AI Use Cases with Customer Decision Hub (Presentation)

Driving value isn’t always about converting sales. Innovation leaders understand the power of educating, servicing, retaining, and nurturing customers – and earning their loyalty.

Join this session to explore AI use cases that increase customer relevance, and demonstrate empathy, showcasing real-world examples from T-Mobile, Bupa Healthcare, and Bank of Ireland.