Skip to main content

We'd prefer it if you saw us at our best. is not optimized for Internet Explorer. For the optimal experience, please use:

Close Deprecation Notice


PegaWorld iNspire 2024: AI and Automation: The Digital Trust Builders in Omni-channel Customer Experience

In the age of digital transformation, creating a seamless, personalized, and contextual customer experience is not just a luxury, but a necessity. In this session, we will explore how AI and automation coupled with Pega's digital messaging capabilities helped a leading communication company achieve stunning cost savings and deflection rates. Throughout the presentation, you will hear from both the client and the ProCom partner about how AI decision-making capabilities enabled them to predict customer behavior patterns, build customer trust in self-service, and create integrated touchpoints across all channels that provided a consistent experience and offering.


Product Area: Intelligent Automation Product Area: Platform Topic: PegaWorld Topic: Workflow Automation

Related Resources

AI in Innovation

Unleash the power of AI innovation

Learn about enterprise AI and how it'll drive the future of business outcomes.

Why Pega

Why Pega?

Uniquely powerful software isn’t the only thing that sets us apart.

Share this page Share via x Share via LinkedIn Copying...