PegaWorld iNspire 2023 Wells Fargo Delivering Customer-centric Engagement at Scale (Presentation)

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Establishing new platforms and/or changing complex existing systems to deliver customer centric engagement is no easy task, but sometimes operational and cultural silos can be barriers to change. So how do you go about overcoming internal obstacles and transforming the way you engage with your customers from the inside out? Join this session to learn how Wells Fargo used technology as a catalyst for change across the organization to deliver truly customer-centric engagement at scale.