Skip to main content

We'd prefer it if you saw us at our best. is not optimized for Internet Explorer. For the optimal experience, please use:

Close Deprecation Notice


PegaWorld iNspire 2023: Sutter Health Scheduling at Scale: Building Healthcare's Most Innovative Call Center (Presentation)

Download Now

Bringing patients and providers together at mutually convenient times creates a strong foundation for patient and provider satisfaction. This kind of concierge scheduling is challenging to efficiently and effectively staff. At Sutter Health we are transforming the scheduling experience for our call center agents: they are now on a single application servicing many geographies.

Physician scheduling preferences are live on a single Pega application across our system, using first-of its kind real-time integration that leveraged FHIR standards and proprietary APIs to connect directly to our Electronic Medical Records. This project is on track to meet our goals of reduced training, labor savings, improved quality and better handle time.


Industry: Healthcare Product Area: Customer Service Topic: Business Agility Topic: PegaWorld Topic: Personalized Customer Experiences Topic: Workflow Automation

Related Resources

Best of Pega

Recommended research & insights

See what’s new, what’s next, and what’s trending right now.

Browse collection
Why Pega

Why Pega?

Uniquely powerful software isn’t the only thing that sets us apart.

Find out more
Share this page Share via x Share via LinkedIn Copying...