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PegaWorld iNspire 2023: From Minimum Lovable Product to Many Lovable Products A Three-year Journey (Presentation)

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BECU, a Pacific Northwest Credit Union, has completed a three-year journey to replace multiple systems and processes. After attending PegaWorld in 2018, the team completed a Minimum Lovable Product to improve employee efficiency and increase sales. Learn how the credit union continues to reduce outdated technology and processes using both Pega Customer Service™ for Financial Institutions and Pega Sales Automation™.


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