PegaWorld iNspire 2023: How Telenet Elevates Customer Intimacy and Unlocks Business Value With Pega Customer Service (Presentation)

Telenet is on a mission to improve customer intimacy. They implemented Pega Customer Service and Customer Decision Hub several years ago and have never looked back. Telenet continues to unlock additional business value while improving customer intimacy year after year. Join this discussion to learn how Telenet navigated their service transformation and hear what’s next on their roadmap.