Skip to main content

We'd prefer it if you saw us at our best. is not optimized for Internet Explorer. For the optimal experience, please use:

Close Deprecation Notice


PegaWorld iNspire 2023: Accepting AI at T-Mobile Driving Adoption to Achieve Business Outcomes (Presentation)

Download Now

Using next best action, T-Mobile has driven the adoption of AI at scale in assisted channels. Putting the right action in front of its customers and team of experts, T-Mobile has put the customer at the center, enabling the right journey. Learn how next best action has driven adoption of AI – allowing T-Mobile to realize the best experience for its customers and team of experts while driving better first call resolution. T-Mobile showed its team that trusting the action not only leads to better resolutions but also better business outcomes.


Industry: Communications Service Providers Product Area: Customer Decision Hub Topic: AI and Decisioning Topic: Customer Engagement Topic: PegaWorld

Related Resources

Best of Pega

Recommended research & insights

See what’s new, what’s next, and what’s trending right now.

Browse collection
Why Pega

Why Pega?

Uniquely powerful software isn’t the only thing that sets us apart.

Find out more
Share this page Share via x Share via LinkedIn Copying...