Skip to main content

We'd prefer it if you saw us at our best.

Pega.com is not optimized for Internet Explorer. For the optimal experience, please use:

Close Deprecation Notice

Video

PegaWorld iNspire 2022: Transform the Consumer Experience – at Enterprise Scale

HMHS and Highmark embarked on a journey to deliver enterprise-wide healthcare consumer engagement at scale. The organizations understood that coordinated, channel-agnostic member health journeys can improve health outcomes and the member experience, while also reducing costs. HMHS built out a series of journeys in Pega Customer Decision Hub™ to support member health engagement including journeys focused on closing gaps in care. In this session, you’ll see how HMHS and Highmark gave members access to the best next best actions possible as they traveled through their health journeys on multiple engagement channels.

Tags

Industry: Healthcare Product Area: Customer Decision Hub Topic: PegaWorld Topic: Personalized Customer Experiences

Related Resources

Best of Pega

Recommended research & insights

See what’s new, what’s next, and what’s trending right now.

Browse collection
Why Pega

Why Pega?

Uniquely powerful software isn’t the only thing that sets us apart.

Find out more