PegaWorld 2026: From Friction to Fans: Allied Solutions’ Enterprise Pega Transformation

Allied Solutions is one of the nation's largest providers of insurance, lending, marketing, and technology-enabled solutions. At Allied Solutions, Pega spanned the enterprise but lacked alignment, ownership, and predictable delivery. Rather than blaming the platform, we redefined partnerships with end users, strengthened governance, and delivered solutions for our Contact Center, Insurance Billing, and other operational functions. In doing so, we turned Pega into a strategic advantage by providing faster value delivery and creating stronger business engagement to outperform the past three years in less than 12 months!