PegaWorld 2019: Aegon UK simplifies and modernizes business with Pega
Aegon have been on journey since 2011 to modernise and simply their business. Their approach to making improvements is to seek the opportunities that balance the needs of their key stakeholders, their Customers, their Employees and their Shareholder. Experience has shown the closer the alignment, the better the end results. Their innovative model includes using a cross-functional team of experts to explore the Problem, assess the Opportunity and provide the end state Vision to work towards. They’ll show examples of channel shift and increased automation – whilst recognising the importance of being human in the mix.
Product Area: Customer Service