Omni Channel Platform for Telecom, Banking, and Insurance

Andreas Lampen, Head of Business Technology, Capgemini for Deutsche Telekom at CRM Evolved Stuttgart.

Hear how Pega and Capgemini work together to provide an omni channel platform and customer centric experience for the telecom, banking, and insurance industries. See how the three trends (real time and mobile, transactional to personal engagement, and community and social media) are shaping the digital transformation journey for their clients.