The next wave in customer service: Proactive customer service done right (Deutsch)
Systems for excellent customer service are nowadays able to adapt agilely to constantly changing customer needs. In order to keep up with the digital chaos of the many technologies, leading organizations are therefore relying on flexible development environments. What is often missing is an integrated intelligence that can proactively provide the right services to the agent and context-sensitive self-services to the customer.
In this webinar we will show you:
- How customer service agents can respond more efficiently to customer requests using built-in intelligence
- How customers can help themselves via digital self-services
- How new service cases can be seamlessly created, tested and integrated into the existing landscape using a visual modeling approach
PegaWorld iNspire replays
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