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The Future of Customer Service

The world of customer service is transforming under our feet and will soon look very different than it does today. This transformation will require new strategies and technology to move with your new customer, as we move from agent-dedicated to agent-assisted – to a new form of autonomous service altogether. Join this intriguing session featuring CRM industry expert and author Paul Greenberg to hear about this next era and why it can make such an enormous difference to your future service strategy. 


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Challenge: Customer Service Product Area: Customer Service Topic: Customer Service Topic: PegaWorld

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