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Designing services that respond to life journeys and deliver citizen-centered value

Presenters: Lewis Clarke, Transport for NSW, Monique Hitter, Legal Aid NSW and Paul Dulfer, The Victorian Government's insurer and risk adviser and moderator Rowan Dollar, Public Sector Network

Watch this executive panel discussion on designing citizen-centered services with:

  • Lewis Clark, Executive Director of Customer Payment Services, Transport for New South Wales
  • Paul Dulfer, Chief Technology Officer, VMIA, The Victorian Government’s Insurer and Risk Adviser
  • Monique Hitter, Deputy CEO, Legal Aid NSW


Topic: Digital Transformation

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