Centralising Data Acquisition Through the Water Added Value Environment (WAVE) Program
Consolidating multiple water market platforms including licensing, trading, ordering and metering:
- Exploring how Water NSW has designed and developed a transformative BPM/CRM solution to improve customer experience
- Championing Agile delivery methodology to guide WaterNSW through the digitisation of manual paper-based processes and disparate systems
- Enabling future water sector reform through design thinking and cross-agency collaboration
Jason Cross-Martin, Program Manager, Digital Customer Enablement, Water NSW
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