Centralising Data Acquisition Through the Water Added Value Environment (WAVE) Program

Consolidating multiple water market platforms including licensing, trading, ordering and metering:

• Exploring how Water NSW has designed and developed a transformative BPM/CRM solution to improve customer experience
• Championing Agile delivery methodology to guide WaterNSW through the digitisation of manual paper-based processes and disparate systems
• Enabling future water sector reform through design thinking and cross-agency collaboration

Presenters:
Jason Cross-Martin, Program Manager, Digital Customer Enablement, Water NSW