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Bancolombia: Coordinating multiple digital transformations

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Bancolombia is the largest commercial bank in Colombia and one of the larg- est in Latin America. This story traces Bancolombia’s journey as it embarked on a wide-ranging digital transformation that encompassed the implementa- tion of an ecosystem strategy and the launch of a neobank—an entirely on- line bank. It highlights how Bancolombia used Nequi to learn how digital-only banks worked and to challenge Bancolombia’s traditional ways of working. It also describes the platform work that Bancolombia did to accomplish its eco- system strategy.


Topic: Digital Transformation

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