AEGON Transforms Customer Service with Pega
“Pega is absolutely the glue that takes us from a customer engagement layer at the front end to the back office systems.”
– John Davidson, Head of IT Strategy & Architecture, AEGON
Predicated on Pega, AEGON pushes the envelope in transforming themselves from product-centric to a customer centric enterprise. By focusing on 3 key areas: Front Office Transformation, Automation and Process Orchestration, AEGON improves their NPS from -28 to +18, improves first call resolution to 80%, and orchestrates the entire customer lifecycle journey.