Employee Spotlight: Kaitlin – HR Generalist

Kaitlin Duffy
"People at Pega are smart and passionate about what they do. We all work hard but take time to have fun and recognize each other’s successes."

Welcome to our Employee Spotlight series where we discuss #LifeAtPega with various team members across our organization. Kaitlin, who's based out of our Cambridge office, has been a stellar Pega employee since coming aboard in 2013. She originally joined the staffing team for our North American consulting group and has since transitioned her career into human resources.

In our talk with Kaitlin, we learned about her journey to Pega and how podcasts have changed her commute forever.

1. Kaitlin, describe your career journey. What led you to Pega?

As a business major out of Boston College, I started my career in a professional development program at Lincoln Financial Group where I was able to complete rotations in different business units. From there, I went to Forrester Research, where one of my clients was Pega. I managed Pega’s engagement with Forrester analysts, including securing speakers for PegaWorld. Learning more about Pega’s products and seeing its position in analyst reports led me to target the company for my next career move. In all of the companies that I've worked for, I've been able to leverage internal transfers to broaden my responsibilities and improve my skillset.

2. Do you have a favorite Pega memory thus far?

I've loved getting more involved at YearUp through Pega’s charitable works program. YearUp is a Boston-based nonprofit that helps urban young adults create a career development program that combines classroom instruction with onsite corporate internships. Last fall, I organized a group to attend a mock interview session with YearUp students. Not only did we have a great experience giving the students interview tips and feedback, but Pega made a donation to the program based on our participation.

3. How has your career developed at Pega? What job changes have you made?

Prior to my current role, I was a staffing manager for the North American consulting group. I managed the placement of our consultants across projects to drive revenue and maximize utilization. I also acted as a career coach for new employees during their onboarding period. I found myself drawn to the organizational and employee development and performance management aspects of the role and became very interested in human resources. I started a Master’s program in Organizational Leadership and was able to leverage this, along with my experience, to move into a senior human resources generalist role.

4. What drove your interest in the HR Generalist position?

Having worked solely with the consulting organization, I was looking to broaden my engagement with Pega’s other business units. I was also attracted to the global nature of the role and the ability to help identify and solve business problems through talent management.

5. Any advice for people who are looking to expand their careers?

You don’t have to transfer internally to expand your career. Talk to your manager and see if you can take on stretch assignments in your current role. For example, my previous manager knew that I had an interest in human resources and allowed me to take the lead on projects involving immigration and international mobility.

6. What do you enjoy about the culture here?

People at Pega are smart and passionate about what they do. We all work hard but take time to have fun and recognize each other’s successes. One thing that’s really stood out for me are the monthly "women’s lunches" that a coworker started at a grassroots level. The group now has over 100 participants. The lunches randomly pair up group members to provide relationship building and networking with other women from across the organization.

7. A strong work-life balance is important. What do you like to do outside of the office?

I enjoy running and participating in races from 5Ks to marathons, weekend trips to Vermont, and spending time outside with my golden retriever, Ruby. Ruby recently turned three and lives for a long car ride, making the trips to Vermont even more worth it.

8. In your lifetime, what do you think has been the most impactful piece of technology?

I believe the most impactful piece of technology in my lifetime is the smartphone, due to the sheer amount of information that is now available at your fingertips. My phone is my GPS, it’s my calculator, it’s my camera, it’s my entertainment (podcasts), and it even logs all of my workouts. It’s everything.

9. So on that smartphone then, what’s your favorite app?

By far, the podcast app — it’s the only way to survive my commute. With a good podcast I no longer think of my commute as a daunting task, but rather as a chance to catch up on a good story.


Want to work with Kaitlin? Pega is currently hiring for various positions across the globe. For a full listing of available opportunities visit our careers site and don’t forget to follow Pega careers on Twitter, LinkedIn, and Glassdoor.