Gartner Recognizes Pega as a Leader in Latest CRM Report

In this report, Pega is recognized as a leader in the market for global customer service and support applications for case management, trouble ticketing and problem resolution.

Gartner MQ for the CRM Customer Engagement Center, 2016 Report

In the Magic Quadrant for the CRM Customer Engagement Center, 2016, Gartner examines the global market for customer service and support applications designed to engage customers through whichever channel they are using when they require assistance.

Download the report to learn how the leading Customer Engagement Center vendors compare on cost-to-value and ability to model and predict customer behavior.

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Related Resources
Pega is the #1 customer service solution for the enterprise
Evolve from a contact center into an engagement center
Pega cited as leader in Forrester Wave™: CRM Suites for Large Organizations, Q1 2015


About the research: Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Pegasystems.