Pega is a Leader in Customer Service Solutions
Pega has the second-highest scores in current offering for customer service solutions. Download a complimentary copy of The Forrester Wave™: Customer Service Solutions For Enterprise Organizations, Q4 2015 to learn more.
Highlights from the report:
"Pega CRM bases its approach to customer service on a truly robust business process management system. It provides agent guidance across communication channels tightly coupled with predictive analytics for real-time next-best-action capabilities, best suited for large teams."
“In some enterprises, agents must follow complex, yet reproducible processes. Pegasystems, with its heritage in enterprisewide BPM, offers robust process guidance.”
Download the report today to see why Pega was cited as a leader.
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