Pega is a Leader in Customer Service Solutions

Pega has the second-highest scores in current offering for customer service solutions. Download a complimentary copy of The Forrester Wave™: Customer Service Solutions For Enterprise Organizations, Q4 2015 to learn more.

The Forrester Wave™: Customer Service Solutions For Enterprise Organizations, Q4 2015 Chart

Highlights from the report:

"Pega CRM bases its approach to customer service on a truly robust business process management system. It provides agent guidance across communication channels tightly coupled with predictive analytics for real-time next-best-action capabilities, best suited for large teams."

“In some enterprises, agents must follow complex, yet reproducible processes. Pegasystems, with its heritage in enterprisewide BPM, offers robust process guidance.”

Download the report today to see why Pega was cited as a leader.

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The Forrester Wave is copyrighted by Forrester Research, Inc. Forrester and Forrester Wave are trademarks of Forrester Research, Inc. The Forrester Wave is a graphical representation of Forrester's call on a market and is plotted using a detailed spreadsheet with exposed scores, weightings, and comments. Forrester does not endorse any vendor, product, or service depicted in the Forrester Wave. Information is based on best available resources. Opinions reflect judgment at the time and are subject to change.