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PegaWorld iNspire 2023: Verizon & Cognizant: Transforming Customer Experience through AI and Automation

Verizon has enhanced customer interactions through personalization across channels and improved the underlying customer journey across touchpoints with reactive and preemptive Next Best Actions and resulting in increased business value. Watch this replay to learn how leveraging case management and AI-based decisioning has provided business value, which in turn resulted in reduced onboarding time and improved customer acquisition.


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Desafío: Engagement del cliente Industry: Proveedores de servicios de comunicaciones Tema: Experiencias del cliente personalizadas Tema: IA y toma de decisiones Tema: PegaWorld Área de producto: Customer Decision Hub

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