Pega BPO Solutions Power Efficient, Agile BPO Services
For business process outsourcing providers, winning customers is a challenge. The marketplace is crowded and constantly changing, and potential clients are demanding and cautious. Keeping current customers satisfied is just as challenging. It’s estimated that half of all BPO contracts fail within five years because customers feel that their objectives are not being met.
Download Capgemini’s Productivity Study to see how Pega 7 stacks up against Java EE for developing global, feature-rich, and mobile-enabled enterprise applications.
Pegasystems commissioned Forrester Consulting to conduct a TEI study to examine the potential return on investment (ROI) enterprises may realize by deploying the Pega 7 Platform.
For more than 25 years, Pegasystems has been providing innovative BPO solutions that help BPO service providers to win and keep customers. The recognized industry leader in business process improvement technologies, Pegasystems delivers BPO solutions that enable providers to define, execute, monitor, and control high value outsourced services.
Differentiating Your BPO Services
BPO market analysts estimate that 80% of BPO services are customized to meet the needs of particular clients. For BPO providers, the ability to offer custom-tailored services is a key competitive differentiator – and also a key cost driver, since with legacy IT systems customization work can be slow and labor-intensive. Unlike rigid legacy systems, Pega BPO software is designed with service customization in mind, making it fast and easy to configure and deploy high value differentiated services.
Delivering Services Efficiently
As a BPO provider, one of your main variable costs is for the manual processing of work. Pega BPO solutions enable you to intelligently automate work to the greatest possible degree. The result is more effective business process integration, lowered costs, fewer errors, and greater consistency in service delivery. To help accelerate your transition to highly efficient service automation, Pega offers a range of industry-specific solution frameworks for financial services, insurance, human resources, call centers, and more.
Meeting Quality Objectives
Complying with service level agreements is imperative if you’re going to keep customers satisfied and retain their business. With Pega BPO solutions, you can integrate SLAs into rule-based automated processes, so that service objectives are at the core of your daily processing of work. Robust business process monitoring capabilities built into our BPO solutions enable you to track your performance in real time. In support of business performance management, the Pega BPO platform includes complex event processing technology that can detect and alert you to early indicators of potential deviations from SLAs.
Agility and Continuous Improvement
For BPO providers, there’s no resting on past accomplishments. Your services need to continuously improve, to keep pace with customer demands and to keep you a step ahead of the competition. BPO solutions from Pegasystems provide an ideal platform for agility and continuous process improvement. Using revolutionary technology that automates most aspects of application programming, Pega BPO software empowers business users to quickly turn new business objectives into new processes and services, with minimal involvement from IT staff.