London

Highlights from the Customer Engagement Summit

Customer relationships are the most important competitive differentiator. Customer experience, therefore, is the key to long term business success and market position.

 

Thank you for joining us in London for CRM Evolved. We hope the event inspired you by showing how you can deliver a seamless customer experience by connecting your marketing, sales and customer service to your back office operations.

We want to continue to deliver world-class events that bring you insight, best practice and excellent networking opportunities. To help us do so, please take a few minutes to fill out the brief feedback survey.

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Replays
Presentations Replays

The Paradox of Technology: Making Companies More Human

Robert Tas
Senior Vice President and Chief Marketing Officer, Pegasystems

 

How Pega Delivers CRM Evolved (Presentation)

Don Schuerman
CTO and Vice President of Product Marketing, Pegasystems

Sjoerd Heins
Solutions Consultant, Pegasystems

 

How Pega Delivers CRM Evolved (On-Stage Demo)

Don Schuerman
CTO and Vice President of Product Marketing, Pegasystems

Sjoerd Heins
Solutions Consultant, Pegasystems

British Gas: Delivering Superior Customer Experience Through Integrated Customer Decisioning

Jo Allen
Business Lead, Next Generation Decisioning, British Gas

Steven Thomas
Head of Campaign Decisioning, British Gas

 
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