Project Delivery Leader
Meet Our Team:
Pega Systems is seeking Client Success Journey Designers who partner with executives and product/delivery teams to design and realize measurable client outcomes. You will blend strategy, service design, strong negotiation, and storytelling to align stakeholders, shape outcome-led roadmaps, and guide squads from vision to value—ensuring adoption, satisfaction, and sustained impact.
Picture Yourself at Pega:
- Co-design the client success journey—from vision to value —using the blueprints, journey maps, and testable value hypotheses as a Solution Designer.
- Champion Pega Blueprint based Rapid Delivery
- Deliver engagements to agreed client scope, timescales, budget, and quality metrics, as well as assisting clients to achieve the expected ROI.
- Negotiate scope and priorities to protect outcomes while managing constraints; facilitate governance and issue resolution with senior stakeholders.
- Tell the story of value through executive-ready narratives, data-driven visuals, and compelling demonstrations that accelerate decisions and adoption.
What You'll Do at Pega:
- Coach teams on journey-centric delivery and help mature practices, templates, and playbooks that scale success across accounts.
- Identify growth opportunities through realized outcomes, adoption signals, and stakeholder advocacy; contribute to proposals and SoWs.
- Drive account hygiene (timely and accurate contractual documentation, Project Status Reports (PSRs), Engagement Status Updates (ESUs), forecasts, and A/R collections)
- Step up to play Scrum Master or a Pega Business Architect role as required
- Advise on Pegasystems’ delivery methodology and how this can be harmonized with a client’s methodology; demonstrate a thorough understanding of Agile, Waterfall, and Scrum approaches to delivery.
- Willingness and flexibility to work in shifts to support client time zones. Typical Asia-Pacific projects work timings are from 7 AM - 4 PM and North America/Europe projects from 1 PM - 10 PM
Who You Are:
You are a Designer for Customer Success—a confident facilitator, negotiator, and storyteller who can move seamlessly from the whiteboard to the boardroom. You make ambiguity actionable, connect ideas to outcomes, and inspire teams and executives alike. You balance creativity with pragmatism—and never lose sight of measurable value. You thrive on co‑creating client success journeys, blending design thinking with business acumen to deliver outcomes that matter.
What You've Accomplished:
- 12-16 years of relevant experience
- Scrum Certification (Preferred)
- PMP Certification (Preferred)
- Relevant certifications (e.g., PSM/CSM, PMP, Service Design) are advantageous
#LI-MC3
Pega Offers You:
- A rapidly growing yet well-established business
- The world’s most innovative organizations as reference-able clients
- Analyst acclaimed technology leadership in a massive emerging market
- A fast-paced, exciting, collaborative, and rewarding sales environment within innovative industries
AI in Action – Pega embraces the power of artificial intelligence. We encourage all employees to actively engage with AI technologies and continually explore ways to responsibly integrate AI into our products and processes. We may support parts of our recruitment process with automatic processing and, if required by law, you may in such cases have the right to request human intervention, challenge the outcome of such processing and comment on it.
Culture – At Pegasystems, we foster an environment where people feel valued and empowered to contribute their best. With global clients across industries and regions, we know our success depends on the unique perspectives, experiences, and talents of our people. Ours is a workplace where everyone can grow, collaborate, and deliver meaningful outcomes.
We encourage candidates from all backgrounds and experiences and focus on the core competencies and mindset needed to thrive in a role.
As an Equal Opportunity employer, Pegasystems will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran or disability status, or any other category protected by law.
Export Compliance – For positions requiring access to technical data subject to export control regulations such as this, Pegasystems may need to obtain export license approval from the U.S. Government and EU Authorities for certain individuals.
Accommodations – If you require reasonable accommodations under the Americans with Disabilities Act (US only) or comparable regional regulations in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please contact us here or contact (US only) 1-888-PEGA-NOW and/or 225 Wyman Street Waltham, MA 02451 ATTN: Benefits.
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