Video
Rob Walker: How to operationalize empathy at scale
Customer relationships are just like any other relationships. You need to listen. You need to care. And you need to focus on mutual value instead of just pushing your own agenda. Watch as Pega’s Dr. Rob Walker explains the Customer Empathy Advisor, a revolutionary feature of the Pega Customer Decision Hub™ that brings humans and AI together to make empathy practical and actionable.
For more on AI and empathy, watch Rob’s full keynote here.
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Study
Sad but true: Consumers today lack faith in artificial intelligence (AI). Find out why and learn how you can start building trust with empathy and transparency.
Product Feature
Pega's Customer Empathy Advisor lets you control how you apply empathy across your organization – through all of your connected channels.
Research & Insights