Unlocking ROI and Value: Findings from the Forrester Total Economic Impact™ of Pega Customer Service

Customer service is evolving faster than ever. With rapid advancements in generative and agentic AI, contact centers and service, organizations face increasing pressure to automate more work, reduce costs, and meet rising expectations from both customers and employees.

In this webinar Pega and featured guest speaker Maria Kulikova, Forrester Principal Consultant are exploring how Pega’s vision for Customer Service aligns with this new reality and what potential returns enterprises realized from Pega Customer Service.