オンデマンドウェビナー | 22:42
Unlocking ROI and Value: Findings from the Forrester Total Economic Impact™ of Pega Customer Service
Customer service is evolving faster than ever. With rapid advancements in generative and agentic AI, contact centers and service, organizations face increasing pressure to automate more work, reduce costs, and meet rising expectations from both customers and employees.
In this webinar Pega and featured guest speaker Maria Kulikova, Forrester Principal Consultant are exploring how Pega’s vision for Customer Service aligns with this new reality and what potential returns enterprises realized from Pega Customer Service.
関連リソース
RESEARCH REPORT
Forrester Total Economic Impact™ (TEI) of Pega Customer Service
Read the full study to learn how Pega Customer Service drove efficiency, cut costs, and elevated customer experiences.
プロセスを再設計し、あらゆるワークフローを構築可能なアプリケーションに自信を持って変換します。
すべてのタッチポイントで顧客ジャーニーとエンゲージメント戦略を可視化し、活性化します。