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PegaWorld iNspire 2024: BT & EY: Re-Imagine the Base, Maximize Customer Lifetime Value & Deliver Personalization at Scale using AI & Decisioning

BT Group is transforming their business in order to best serve the evolving B2B Telco Market and maximize Customer Lifetime Value. This session will showcase how BT's Small & Medium Business division has collaborated with EY teams and Pega to build capabilities required to deliver 1) an enhanced view and understanding of the customer base, 2) a desired base profile to target, and 3) the base experience to drive organization ambitions.


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Industry: Communications Service Providers Product Area: Customer Decision Hub Solution Area: Customer Service Topic: Customer Engagement Topic: Customer Service Topic: PegaWorld

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