PegaWorld 2025: Revolutionizing Claims Processing: Primerica's Customer Service Transformation with Maantic (Presentation)

Witness how Primerica revolutionized their customer experience landscape by deploying Pega's Customer Service platform across multiple global markets with unprecedented speed. By seamlessly replacing outdated legacy systems, Primerica not only eliminated technological barriers but also empowered their customer service representatives with streamlined workflows that drive efficiency. The strategic implementation standardized and optimized a significant part of the claims journey, creating a unified experience that dramatically enhances engagement for both customers and agents alike.