Skip to main content

We'd prefer it if you saw us at our best.

Pega.com is not optimized for Internet Explorer. For the optimal experience, please use:

Close Deprecation Notice

Video

Jump-starting next-best-action excellence in your enterprise

An amazing Next Best Action implementation often crosses marketing, sales, customer service, and other business functions – requiring changes in process, measurement, culture, and org structure. In this session, Mark Davies from Pega's Business Excellence team will walk through the optimal approach for a Next Best Action transformation - covering the basics around cross functional planning, c-level expectation-setting, performance reporting, skillsets and team structures, executive governance, and business-as-usual execution. Teams approaching implementation will set themselves up for success by implementing the best practices contained in this session.


Tags

Product Area: Customer Decision Hub Product Area: Marketing Solution Area: Operational Excellence Topic: AI and Decisioning Topic: PegaWorld

Related Resources

Best of Pega

Recommended research & insights

See what’s new, what’s next, and what’s trending right now.

Browse collection
Why Pega

Why Pega?

Uniquely powerful software isn’t the only thing that sets us apart.

Find out more
Share this page Share via x Share via LinkedIn Copying...