Video
Jump-starting next-best-action excellence in your enterprise
An amazing Next Best Action implementation often crosses marketing, sales, customer service, and other business functions – requiring changes in process, measurement, culture, and org structure. In this session, Mark Davies from Pega's Business Excellence team will walk through the optimal approach for a Next Best Action transformation - covering the basics around cross functional planning, c-level expectation-setting, performance reporting, skillsets and team structures, executive governance, and business-as-usual execution. Teams approaching implementation will set themselves up for success by implementing the best practices contained in this session.
Tags
Weiteres Informationsmaterial
Empfohlene Studien und Insights
Neuigkeiten und aktuelle Trends entdecken
Warum Pega?
Eine außergewöhnlich leistungsstarke Software ist nicht das Einzige, was Pega auszeichnet.