PegaWorld 2018: How to Create an Amazing Customer Service Experience (Video)
A satisfied customer is not a loyal customer. It takes a predictive and consistently positive customer experience to turn a random customer into a repeat customer – and ultimately a loyal customer. Shep Hyken will share ideas, tips and strategies on today’s top customer expectations and cover major trends impacting CX that include personalization through data, social customer care, chatbots and more.
June 2, 2020 | Virtual
We’re transforming our flagship conference into an insightful, easy-to-access virtual event.
We’ve brought together customer engagement and digital process automation in one unified portfolio, powered by our visionary no-code platform.