Video

PegaWorld 2018: How to Create an Amazing Customer Service Experience (Video)

A satisfied customer is not a loyal customer. It takes a predictive and consistently positive customer experience to turn a random customer into a repeat customer – and ultimately a loyal customer. Shep Hyken will share ideas, tips and strategies on today’s top customer expectations and cover major trends impacting CX that include personalization through data, social customer care, chatbots and more.


Tags

Related Resources

May 31 - June 2, 2020 | Boston

PegaWorld iNspire

This year our flagship event takes it to the next level with groundbreaking insights, cutting-edge interactive experiences, and powerful in-person connections.

Pega Infinity

Pega Infinity™

We’ve brought together customer engagement and digital process automation in one unified portfolio, powered by our visionary no-code platform.