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Data Sheet

Pega Customer Service Unified Messaging Edition

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Pega Customer Service™ Unified Messaging Edition streamlines your customers' preferred digital messaging channels into one, single screen that improves agent efficiency and customer experiences. This easy-to-use interface empowers your agents to handle concurrent conversations across channels including Live Chat, Facebook, Twitter, Apple Business Chat, WhatsApp, and SMS.


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Challenge: Customer Service Topic: Customer Service

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