Pega Customer Service™ Unified Messaging Edition streamlines your customers' preferred digital messaging channels into one, single screen that improves agent efficiency and customer experiences. This easy-to-use interface empowers your agents to handle concurrent conversations across channels including Live Chat, Facebook, Twitter, Apple Business Chat, WhatsApp, and SMS.
PegaWorld iNspire | May 4, 2021
We’re bringing you the most iNnovative tools, ideas, and success stories to get you up to speed – all in a convenient virtual format.
We’ve brought together customer engagement and digital process automation in one unified portfolio, powered by our visionary no-code platform.