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Unify customer service messaging for digital channels

Use a single interface for your messaging channels

Connect with your customers on the messaging channel of their choice.

Surface insights when it matters

Guide agents with an AI-powered co-pilot so they can focus on what really matters.

Boost agent productivity

Automate and orchestrate work from end to end with best-in-class case management.

Deliver customer service messaging on all the top digital channels

Apple Messages for Business

Empower engagement for Apple users

With Apple Messages for Business, customers can connect with your business directly from their iOS device, enabling fast access to your brand for Apple device users.

digital messaging via Apple Business Chat

Connect on the world’s top channel

Extend your reach to over two billion WhatsApp users, and deliver the encrypted, convenient engagement your customers love.

digital messaging via WhatsApp

Modernize live chat service

Assist customers across mobile and web chat at the right time, for fast resolutions and engagement. Plus, customers can transfer to their preferred messaging app – eliminating dropped chats and boosting first contact resolution.

digital messaging

Drive superior service while strengthening your brand

Drive growth by expanding your audience to billions of users. Boost loyalty by delivering rich experiences on Facebook Messenger and seamlessly engage on your Facebook page to strengthen your brand presence.

digital messaging via Facebook

Build your audience while driving loyalty

Enhance your brand’s visibility on Twitter while you drive loyalty and strengthen your reputation. Manage issues fast and empower customers to share their exceptional experiences with the world.

digital messaging via Twitter

Create global connections

Enable easy access to your brand with SMS – without installing an app. Any customer with a mobile device can text your business. And for consistent experiences, you can build native messaging experiences into your own mobile apps.

digital messaging via SMS chat
customer service messaging with Pega Messaging AI

Fast and smart agent workflows with Pega Messaging AI

Deliver AI-driven efficiency across messaging channels – so every agent can be their best in every conversation. Save time with hands-free data entry, automated case suggestions, and real-time contextual knowledge.

Build once. Deploy across all channels.

Simplify service from the center out as you build functionality and deploy instantly across all digital channels. With Pega you can create and transform processes and features right from the core – ensuring efficiency and consistency.

center-out digital messaging

Switch quickly and stay connected

Say goodbye to dropped chats and hello to sky-high first contact resolution rates. Enable frictionless channel switching from chat to your customer’s channel of choice – and ensure they always stay connected.

digital messaging with frictionless channel switching

Case Study

TD Ameritrade grows millennial customer base by 35%

Learn how TDA better enabled its consumer base by meeting them in the spaces where they spend their free time.

TD Ameritrade

Digital Customer Engagement Edition

Launch customer service messaging – and more

Pega’s flagship, AI-powered customer service edition features messaging, knowledge management, self-service, telephony integration, and much more.

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