Simplify customer service messaging for digital channels
Simplify service for customersDeliver frictionless experiences over all the top consumer-preferred digital channels.
Simplify service for agents
Empower agents to receive and send messages in a simplified, consistent format.
Simplify service for IT
Build functionality only once – and deploy immediately across all digital channels.
Empower engagement for one billion users
With Apple Business Chat, customers can connect with you directly from their iOS device, enabling easy access to your brand for the world’s billion Apple device users.
Connect on the world’s top channel
Extend your reach to the world’s two billion WhatsApp users and deliver the secure, convenient engagement your customers love.
Modernize live chat service
Assist customers proactively and drive seamless resolutions and purchasing. Plus, customers can transfer to their preferred messaging app – eliminating dropped chats and boosting first contact resolution.
Drive superior service while strengthening your brand
Drive growth by expanding your audience to billions of users. Boost loyalty by delivering rich experiences on Facebook Messenger and seamlessly engage on your Facebook page to strengthen your brand presence.
Build your audience while driving loyalty
Enhance your brand’s visibility on Twitter while you drive loyalty and strengthen your reputation. Manage issues fast and empower customers to share their exceptional experiences with the world.
Create global connections
67% of the world uses a mobile phone. Enable easy access to your brand with SMS. No need to install an app: Any customer with a mobile phone can text your business.
Build once. Deploy across all channels.
Simplify service from the center out as you build functionality and deploy instantly across all digital channels. With Pega you can create and transform processes and features right from the core – ensuring efficiency and consistency.
Switch quickly and stay connected
Say goodbye to dropped chats and hello to sky-high first contact resolution rates. Enable frictionless channel switching from chat to your customer’s channel of choice – and ensure they always stay connected.
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Digital Customer Engagement Edition
Launch customer service messaging – and more
Pega’s flagship, AI-powered customer service edition features messaging, knowledge management, self-service, telephony integration, and much more.