Simplify customer service messaging for digital channels
Simplify service for customers
Deliver frictionless experiences over all the top consumer-preferred digital channels.Simplify service for agents
Empower agents to receive and send messages in a simplified, consistent format.
Simplify service for IT
Build functionality only once – and deploy immediately across all digital channels.
Deliver customer service messaging on all the top digital channels
Empower engagement for one billion users
With Apple Business Chat, customers can connect with you directly from their iOS device, enabling easy access to your brand for the world’s billion Apple device users.
Connect on the world’s top channel
Extend your reach to the world’s two billion WhatsApp users and deliver the secure, convenient engagement your customers love.
Modernize live chat service
Assist customers proactively and drive seamless resolutions and purchasing. Plus, customers can transfer to their preferred messaging app – eliminating dropped chats and boosting first contact resolution.
Drive superior service while strengthening your brand
Drive growth by expanding your audience to billions of users. Boost loyalty by delivering rich experiences on Facebook Messenger and seamlessly engage on your Facebook page to strengthen your brand presence.
Build your audience while driving loyalty
Enhance your brand’s visibility on Twitter while you drive loyalty and strengthen your reputation. Manage issues fast and empower customers to share their exceptional experiences with the world.
Create global connections
67% of the world uses a mobile phone. Enable easy access to your brand with SMS. No need to install an app: Any customer with a mobile phone can text your business.
Build once. Deploy across all channels.
Simplify service from the center out. Build functionality, like bots and cases, and deploy instantly across all your desired channels. Digital Messaging empowers you to create and transform processes and features right from the core – eliminating silos and ensuring efficiency and consistency.
Switch quickly with the Channel Hopper
Say goodbye to dropped chats and hello to sky-high first contact resolution rates. The Channel Hopper enables frictionless channel switching from Web Messaging to your customer’s channel of choice – ensuring that you remain connected and conversing.
Case Study
TD Ameritrade doubles-down on digital messaging – growing millennial customer base by 35%
TDA knew it could better engage its consumer base by meeting them in the spaces where they spent their free time.
Digital Customer Engagement Edition
Launch customer service messaging – and more
Pega’s flagship, AI-powered customer service edition features messaging, knowledge management, self-service, telephony integration, and much more.