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Podcast Podcast

Simplify customer service messaging for digital channels

Simplify service for customers

Deliver frictionless experiences over all the top consumer-preferred digital channels.

Simplify service for agents

Empower agents to receive and send messages in a simplified, consistent format.

Simplify service for IT

Build functionality only once – and deploy immediately across all digital channels.

Deliver customer service messaging on all the top digital channels

Apple Business Chat

Empower engagement for one billion users

With Apple Business Chat, customers can connect with you directly from their iOS device, enabling easy access to your brand for the world’s billion Apple device users.

Apple Business Chat
WhatsApp

Connect on the world’s top channel

Extend your reach to the world’s two billion WhatsApp users and deliver the secure, convenient engagement your customers love.

WhatsApp screenshot
Chat

Modernize live chat service

Assist customers proactively and drive seamless resolutions and purchasing. Plus, customers can transfer to their preferred messaging app – eliminating dropped chats and boosting first contact resolution.

Web messaging
Facebook

Drive superior service while strengthening your brand

Drive growth by expanding your audience to billions of users. Boost loyalty by delivering rich experiences on Facebook Messenger and seamlessly engage on your Facebook page to strengthen your brand presence.

Facebook
Twitter

Build your audience while driving loyalty

Enhance your brand’s visibility on Twitter while you drive loyalty and strengthen your reputation. Manage issues fast and empower customers to share their exceptional experiences with the world.

Twitter screenshot
SMS

Create global connections

67% of the world uses a mobile phone. Enable easy access to your brand with SMS. No need to install an app: Any customer with a mobile phone can text your business.

SMS chat screenshot
center-out-digital-messaging

Build once. Deploy across all channels.

Simplify service from the center out. Build functionality, like bots and cases, and deploy instantly across all your desired channels. Digital Messaging empowers you to create and transform processes and features right from the core – eliminating silos and ensuring efficiency and consistency.

Switch quickly with the Channel Hopper

Say goodbye to dropped chats and hello to sky-high first contact resolution rates. The Channel Hopper enables frictionless channel switching from Web Messaging to your customer’s channel of choice – ensuring that you remain connected and conversing.

Channel-hopper-image

Case Study

TD Ameritrade doubles-down on digital messaging – growing millennial customer base by 35%

TDA knew it could better engage its consumer base by meeting them in the spaces where they spent their free time.

 

 

Digital Customer Engagement Edition

Launch customer service messaging – and more

Pega’s flagship, AI-powered customer service edition features messaging, knowledge management, self-service, telephony integration, and much more.

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