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Video | 40:44

Healthcare Summit 2016: 21st Century Customer Service - New Channels and New Models

Clinical therapists doing sessions via Skype, automated medication reminders, video chats with pharmacists and other clinicians for immediate access to see what the patient is discussing, and more – this is what 21st century healthcare engagement is about, and today the technology makes it easy for you. Hear about exciting new developments in CRM technology and watch a demonstration of how Pega, Cisco and Serendebyte have made it real. Including speakers:
  • JP Shipherd – Manager, Product Management, Tropo and Spark, Cisco
  • Charles Whitmore – Vice President, Serendebyte
  • Jeff Foley – Director, Product Marketing, Customer Service, Pegasystems

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