Building a world class IP Rights platform to deliver outstanding organisational and customer success IP Australia

Presenters: Adrian Jacobs, IP Australia and Rob Bollard, Pega

IP Australia has undertaken an incredible transformation to become one of the first fully digital Federal Government agencies. Gain some insights of the journey and the powerful outcomes achieved through leveraging technology in an agile mindset. Learn how IP Australia has built trust and supercharged its delivery through a comprehensive approach to delivering success. Hear the next steps on their journey as they reimagine the future for their customers.