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Telecom customer experiences that maximize value

Real-time interactions personalize every touchpoint Offer seamless telecom customer experiences. Relevant communications drive long-term loyalty and revenue growth.
Key benefits

Personalize interactions in real time

Engage with empathy to build trust

Know exactly when and how to sell

Featured customers
Build loyalty like Vodafone Spain
Harness the power of AI like Verizon
Go one-to-one like VodafoneZiggo

Customer retention

Stop churn before it starts with proactive retention offers

Agents that are empowered with real-time retention recommendations can keep customers from cancelling when they call. Learn how companies like Sprint and Etisalat use machine learning to slash churn.

Cross-sell & upsell

Why wait for a campaign? Give them the right offer now.

Interpreting signals is key to serving the right offers at the right time – and in real time. Join telco leaders like Sprint, Vodafone, and BT / EE in using contextual selling for in-market customers.

Customer nurture

Offer personalized experiences that deepen relationships

Give customers more than just sales offers: help them navigate their journey with data-driven empathic reminders, service nudges, and nurture streams to improve NPS like Sprint, Vodafone, and CBA.

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Ready to get started? We can’t wait to show you what’s possible with Pega. Request a demo