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Maximize value with one-to-one telecom customer experiences

Hyper-personalize every touchpoint in real time

Deepen telecom customer relationships by delivering relevant, contextual next best actions during every interaction across channels. Execute decisions in less than 200 milliseconds – so you can drive the right message and pivot when needed.

Key benefits
  • Personalize interactions in real time
  • Engage with empathy to build trust
  • Know exactly when and how to sell

Featured customers

T-Mobile adopts AI to drive business outcomes

Learn how T-Mobile deepened customer relationships by applying AI across the customer journey.

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Verizon improves win rates and average handle times

See how Verizon elevated the customer experience across digital and assisted interactions with Pega’s AI-powered decisioning engine.

VodafoneZiggo drives more meaningful customer dialogues

Watch how VodafoneZiggo improved customer engagement with an always-on approach.

Customer Retention

Prevent attrition before it starts with preemptive actions

Customers constantly consume new info and shift directions. Tap into data streams to detect churn risk and trigger a proactive best-fit retention action automatically. When customers give an indication they might cancel, AI provides real-time recommendations to save and deepen the relationship.

How we do it

  • Consolidate your systems, data, and analytics into a unified experience
  • Create and implement predictive and adaptive models in minutes, not weeks
  • Engage customers contextually throughout the customer lifecycle to prevent higher-cost retention saves 
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Cross-sell & upsell

Don’t wait for a campaign. Give customers the right offer, right now.

Digital signals can show customer intent, but the window closes fast. Identify in-market customers in real time to deliver contextual offers automatically and drive conversion rates through the roof – without having to wait for a campaign.

How we do it

  • Leverage contextual intent data and adaptive modeling to maximize marketing spend efficiently
  • Personalize engagement with real-time decisioning and AI at the moment of need
  • Sit back as models self-optimize in real time to increase engagement relevance and drive conversions 

Customer Engagement

Deepen relationships with empathetic customer experiences

Customers want more than just sales offers. Help them navigate each journey with empathic reminders, alerts, service nudges, and nurture streams to deepen relationships, increase loyalty, and improve NPS.

How we do it

  • Understand an individual’s propensities, behavior, and needs in real time
  • Analyze customer data signals across channels to activate experiences that go beyond expectations
  • Serve empathetic next best actions that align with what customers really need
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Analyst Report

Forrester Wave: Real-Time Interaction Management

See why Pega sets the gold standard for Real-Time Interaction Management.

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We can’t wait to show you what’s possible with Pega.
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