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Case Study

The State of Maine embraces the Pega Cloud to optimize citizen services

"There are so many areas within state government where we can come in and say, 'You see that manual process? In 40 hours we're going to change that process for you.' And that gets them so excited, because everybody has the frustration of doing the two-, the three-, the four-year project."

Jim Smith CIO, State of Maine

The Challenge

The State of Maine serves 1.3 million residents that rely on services from the state’s 14 government agencies, which employ more than 13,000 workers. Hampered by redundant systems that created paper-based processes, the State of Maine needed to transform and digitalize its key processes to continue to provide the level of outstanding citizen service for which they are known.

The Solution

The State of Maine chose the Pega Platform to transform citizen services. Maine strategically predicated its transformation project on the Pega Cloud. Using the cloud, Maine increased development productivity up to 90% and has enabled them to stand-up system environments in hours versus months. Furthermore, with Pega, time-to-market for business applications has shrunk from years to hours and empowered them to create the concept of the “40 Hour Application.”

The Results

  • Improved work efficiency from 40 days to 4 hours
  • Increased development productivity up to 90%
  • Reduced time-to-market from years to hours
  • Reduced system set-up time from months to hours

Related Resources

  • See how the State of Maine has combined Pega with Agile to create drive continuous improvement throughout their agencies.

  • Learn how governments around the world are leading the way to build for change.

  • With Pega for Government, organizations can seamlessly engage with constituents over multiple channels.

  • Pega Cloud adds value and provides flexibility in choice: private cloud, hybrid cloud, or all cloud.

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  • Industry: Government
  • Product Area: Platform
  • Challenge: Workforce Optimization
  • Challenge: Enterprise Modernization