The State of Maine Embraces the Pega Cloud to Optimize Citizen Services

The State of Maine Embraces the Pega Cloud to Optimize Citizen Services

The State of Maine serves 1.3 million residents that rely on services from the state’s 14 government agencies, which employ more than 13,000 workers. Hampered by redundant systems that created paper-based processes, the State of Maine needed to transform and digitalize its key processes to continue to provide the level of outstanding citizen service for which they are known.

The State of Maine chose the Pega Platform to transform citizen services. Maine strategically predicated its transformation project on the Pega Cloud. Using the cloud, Maine increased development productivity up to 90% and has enabled them to stand-up system environments in hours versus months. Furthermore, with Pega, time-to-market for business applications has shrunk from years to hours and empowered them to create the concept of the “40 Hour Application”.

“There are so many areas within state government where we can come in and say, 'You see that manual process? In 40 hours we're going to change that process for you.' And that gets them so excited, because everybody has the frustration of doing the two-, the three-, the four-year project.”

Jim Smith, CIO, State of Maine

  • Improved work efficiency from 40 days to 4 hours
  • Increased development productivity up to 90%
  • Reduced time-to-market from years to hours
  • Reduced system set-up time from months to hours

Embracing the Cloud

Embracing the Cloud

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