PegaWorld 2025: Eliminating Friction: How Wipro Helped Lloyds Banking Group's General Insurance to Transform Claims Servicing

Video duration: 43:33

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Eliminating Friction: How Wipro Helped Lloyds Banking Group's General Insurance to Transform Claims Servicing

Lloyds Banking Group’s General Insurance business is delivering frictionless digital customer journeys to its 2 million customers using Pega processes, thereby delivering outstanding results. They have increased digital claim FNOL uptake by 3x, reducing FNOL call volumes and allowing colleagues to focus on supporting customers with more complex claims through an improved and simpler colleague process.

PegaWorld iNspire 2024: Wipro and Ford Revolutionize the Test Drive Experience for New Vehicle Launches Across Europe

Video duration: 34:38

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Wipro and Ford Revolutionize the Test Drive Experience for New Vehicle Launches Across Europe

Discover this elevated experience of test drive scheduling for millions of customers, served by 5,000 dealers in 19 countries and 17 languages. Powered by Pega, this innovative omni-channel solution serves multiple selling models such as franchise and dealer models and is seamlessly integrated with Salesforce front-end for country, dealer websites, and Ford's website. Customers can now test-drive new Ford models through an experience that brings Ford’s business vision to life, delivered by Wipro in less than six months.

Wipro and Nissha Standardize and Streamline Sales and Operational Processes

Wipro, as a strategic Pega partner, supported NISSHA’s global digital transformation showcased at PegaWorld 2018 by implementing a unified, low-code Pega platform to standardize and streamline sales and operational processes across geographies impacted by rapid globalization and M&A. The solution replaced fragmented, manual workflows with a rules-driven, scalable system that enabled faster program execution, improved governance, and reduced time-to-market, delivering measurable gains such as higher productivity, faster onboarding, and enhanced customer experience while establishing a consistent global operating model.

The Rise of Agentic AI: How Autonomous Decision-Making Is Redefining Business Strategy

Agentic AI enables autonomous decision-making by continuously learning and adapting, transforming industries while requiring robust governance and a strategic balance between innovation and control.

Agentic AI: The New Frontier in Financial Services Innovation

Agentic AI is redefining the future of financial services, enabling autonomous decision-making, automation, and intelligent operations at scale.

Marketing with AI Agents: Reimagining the Future of Customer Engagement

As marketing enters a new era shaped by generative AI, organizations are rethinking how campaigns are conceived, executed, and optimized. The next frontier of marketing transformation lies in integrating AI agents as active collaborators thereby augmenting human creativity, accelerating execution, and enabling hyper-personalized experiences at scale.

The Economics of AI: Unraveling the True Cost of Intelligence

Artificial Intelligence is an engine powering transformation across industries. Yet, as organizations race to infuse AI into their offerings, a fundamental question persists: what does it truly cost to be intelligent at scale? The economics of AI are layered, nuanced, and often misunderstood. Understanding these complexities is not just prudent, it is essential for building a future-ready enterprise

The Pulse of Cloud: The Importance of a Unified Cloud Strategy to Accelerate AI Adoption

The rapid adoption of AI and industry cloud is reshaping business landscapes, creating a powerful positive feedback loop where each technology accelerates the other’s growth and capabilities. However, 90% of organizations need to develop a unified cloud strategy in order to see these benefits.

AI in Insurance: Overhyped Trend or Game Changer? Discover Insights from 100 Insurance Leaders

We conducted an extensive survey involving 100 business leaders from US insurance companies with revenues surpassing $500 million. Our objective was to explore the ways in which AI is transforming their operations and if it genuinely fulfills the revolutionary commitments put forth by AI experts.