Driving Enterprise Value Through Agentic AI with HCLTech and Pega
The Blueprint to Total Experience in an Agentic World
As agentic AI continues to advance, the once-rigid boundaries between customer, employee and user experiences are dissolving and user journeys are no longer isolated, but interconnected and dynamically responsive. Recognizing this shift, HCLTech and Pega have collaborated to produce a comprehensive ebook, 'The Blueprint to Total Experience in an Agentic World' to provide a clear GenAI-based roadmap for navigating the complexities of modern TX delivery.
Total Experience (TX) has emerged as a critical strategic approach...
Our recent research highlights companies that excel here use generative AI and other technologies to drive efficiency and innovation, resulting in significant growth—up to a 57% increase—compared to the 3% growth of beginners.
HCLTech Legacy Transformation Framework with Pega
The framework includes in-depth assessments, process mining, and the use of Pega Blueprint to identify and implement modernization opportunities, streamline workflows, and drive business transformation.
Modernization in Action
HCLTech supercharged Achmea’s digital transformation journey by utilizing the best of Pega and enabling faster transformation of its back end.
Alan Trefler, Founder and CEO of Pegasystems, speaks with HCLTech on the move towards autonomous, agentic payments.
"Pega Day is a great event to showcase what can be done together with Pega, HCLTech, and Achmea. All three are great companies for product and customer implementation."
- Titto Thommy, Regional Practice Head, HCLTech
Perspectives Shaping the Future of Enterprise
On-Demand Webinar | 46:35
The Future of Insurance
In this session, Achmea and HCLTech examine the integration of Digital Process Automation and AI-powered automation like Generative AI, showcasing their collective potential to transform Total Experience. We’ll also explore practical implementations and real-world scenarios, learning how businesses can optimize processes, provide tailored interactions to every stakeholder, and anticipate customer demands.
The impact and consequences of technical debt
Transforming technical debt into modernization opportunities
Technical debt doesn’t have to be a roadblock, it can be a powerful catalyst for modernization. Unresolved technical debt slows innovation, complicates AI adoption, and increases costs, while showing how organizations can tackle it strategically to unlock agility and long‑term business value.
Agentic AI is redefining what automation can achieve. This is not just a technological shift. It’s a fundamental change in how enterprises manage workflow, customer engagement, innovation cycles and decision-making. The real advantage focuses on how Agentic AI drives autonomation, embedding autonomy within automation to deliver intelligent, adaptive and scalable outcomes.
Your next coworker thinks, learns and doesn’t take breaks
Most business processes still struggle with rigid structures, manual oversight and fragmented data. These limitations lead to inefficiencies, inconsistencies and subpar experiences for internal teams and end users. Learn how Agentic AI helps eliminate these challenges with capabilities that go beyond task execution:
- Dynamic workflow optimization
- Adaptive exception handling
- Stringent compliance monitoring
- Humanizing customer interaction
Pega and HCLTech are here to help
Connect directly with the experts driving success across the HCLTech-Pega partnership.
Pega Team
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Sushant Pande | [email protected]
Director, Global Partner Management
HCLTech Partner Team
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Pritiman Panda | [email protected]
Practice Director, Digital Business Services, HCLTech
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Tushar Bhardwaj | [email protected]
Marketing lead, Pega, Digital Business Services, HCLTech