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Cognizant Technology Solutions

Cognizant (NASDAQ: CTSH) is an AI Builder and technology services provider, building the bridge between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, realize tangible returns and keep global enterprises ahead in a fast-changing world. See how at cognizant.com or @cognizant.

  • Specializations

    • Financial Services
    • Government (EMEA)
    • Pega Platform
  • Authorized Geographies

    • Americas
    • Asia Pacific
    • EMEA

Customer Wins

Outcomes are everything. Watch success stories and customer testimonials.

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Case Study

How a Global Insurer Ran Rings Around its Smaller Competitors in Asia

The Asian operations of a global insurance company wanted to overcome a lack of visibility, agility and interoperability between its systems and those of its country-based entities. Our team built a user-friendly and efficient digital solution which overlaid the legacy systems and has allowed the company to become more competitive in all its territories across Asia.

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Case Study

How Digital Transformation Helped a Major Bank Get Closer to Customers

Customers were suffering because a European bank did not have a modern CRM platform nor a roadmap for digital transformation. We showed how CRM could make life easier for customers and implemented a system based on Pega. The bank is now able to see all customer interactions through a single pane of glass, boosting customer satisfaction and revenues.

PegaWorld 2025: Excellus BlueCross BlueShield: Transforming Customer Experience with Pega + AI
Video duration: 39:04
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PegaWorld 2025 | 39:04

Discover how Excellus BlueCross BlueShield harnessed the power of Pega + AI to transform their customer experience and achieve remarkable results. From boosting Medicare sales to cutting grievance resolution times, their journey showcases the impact of AI-driven personalization and operational efficiency. Learn firsthand how innovative tools delivered rapid success in just two months.
PegaWorld iNspire 2024: Rabobank’s unique journey to the Cloud
Video duration: 47:14
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PegaWorld 2024 | 47:13

Rabobank’s unique journey of taking Pega Smart Investigate (SI) to the cloud makes them pioneers in this space. The journey has been marked by significant milestones - from being early adopters of the first Pega product and fully integrating it into the payments domain, to successfully migrating over 30 diverse interfaces and establishing secure connections with an integrity score of I=3. Sharing these experiences will help others to navigate their own journeys more effectively.
PegaWorld iNspire 2023: Verizon & Cognizant: Transforming Customer Experience through AI and Automation
Video duration: 37:45

PegaWorld 2023 | 37:45

Verizon has enhanced customer interactions through personalization across channels and improved the underlying customer journey across touchpoints with reactive and preemptive Next Best Actions and resulting in increased business value. Watch this replay to learn how leveraging case management and AI-based decisioning has provided business value, which in turn resulted in reduced onboarding time and improved customer acquisition.
PegaWorld iNspire 2022: Drive Innovation in Collections with Advanced Analytics and Optimized Customer Engagement
Video duration: 09:58
Subtitles available

PegaWorld 2022 | 9:58

Discover how collections processes were transformed for this global auto finance company – all by using Pega Collections™ to deliver faster response to shifting regulatory and reporting rules, providing real-time alerts and proactive responses to changes in consumer payment behavior, and automating complex processes.
Google Leverages Pega Robotic Process Automation to Scale Data Center Access Requests
Video duration: 07:11
Subtitles available

PegaWorld | 07:11

Google's key mission and guiding principle is to continually challenge teams to “do stuff faster” and drive network efficiency through resource stewardship – all while building and operating at service level objective (SLO). In this session, learn how the NetDeploy & Operations team manages engineering work in data center facilities. Project Moose is hosted and operated completely on the Google Cloud Platform with support from Cognizant, and development across the Pega Platform™ and Pega RPA automating tedious and manual interactions.

Webinars

See our solutions in action and how they can transform your organization. Watch related webinars and demos here.

Ravi Kumar and Alan Trefler

Video | 20:41

Cognizant-Powered Pega Blueprint for AI-powered Transformation

Cognizant CEO Ravi Kumar S and Pega CEO Alan Trefler explore how the Cognizant Powered Pega Blueprint can transform enterprise modernization with agentic AI, highlighting the future of enterprise transformation: where clients, platforms and partners drive scalable, secure, and intuitive outcomes together.

Explore the Cognizant Pega Digital Innovation Center
Video duration: 03:20

Video | 3:20

Jumpstart change and set the stage for real, lasting transformation at the Cognizant Pega Digital Innovation Center.

Our Solutions

Explore Cognizant's Pega-verified Marketplace solutions – designed to help organizations like yours jump forward and solve challenges.

Pega Marketplace

Cognizant Integrated Data Exchange (iDX)

Facets®, an industry-leading core administrative processing system, needed a solution for customers to integrate with Pega applications.

Pega Marketplace

Cognizant Digital Order Management

Digitize the order management process and improve operational efficiency.

Explore More

Learn more about how our solutions work, our differentiators, and how we help organizations see success.

Whitepaper

Will the real AI please stand up?

Promoting actual intelligence in an artificially intelligent world: Human-centred AI and automation, when thoughtfully integrated, can amplify human potential, reduce costs, and improve citizen outcomes.

Blog

Agentic AI in real-time marketing: Empowering, not replacing, CMOs

CMOs need to understand where agentic AI fits into real-time interaction management—and precisely where humans are an essential part of the marketing process.

Blog

How agentic AI is redefining claims processing

Agentic AI can autonomously handle exceptions in claims processing, enabling insurers to resolve even edge cases with the speed and confidence once reserved for straightforward claims.

Blog

Layers of loyalty: deepening brand loyalty programs with data and AI

Traditional rewards programs results are falling short of modern customer expectations—data and AI can bridge the gap.

Blog

With multimodal AI, businesses can manage today’s customer inquiries

When multimodal AI is combined with dynamic case management, businesses can dramatically improve both response time and customer experience.

Blog

Personalized customer Experience at Scale

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Video

Cognizant Corporate

About Cognizant.

Solution

Cognizant EAS Pega Practice

Cognizant Pega Platform services.

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Get more out of Pega with Cognizant

Talk to an expert and see how Capgemini can transform your customer experiences with next-generation software applications and solutions.

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