From Automation to Autonomy: The Rise of Agentic AI in Contact Centers
Not all AI is created equal. Discover how Agentic AI orchestrates outcomes, not just tasks—transforming customer service through autonomous, intelligent decision-making.
Join Forrester VP and Principal Analyst Kate Leggett for an eye-opening exploration of how leading organizations are revolutionizing customer service.
Learn how Pega's Agentic AI empowers intelligent agents to work alongside human teams, delivering unprecedented efficiency, satisfaction, and operational excellence without creating ungoverned AI silos.
Why Attend
-
Discover what sets Agentic AI apart from conventional automation
-
Learn how workflow-powered AI agents enable real-time, autonomous decision-making
-
Explore real-world use cases of measurable customer satisfaction improvements
-
Get your transformation roadmap for building AI-powered customer service without compromising enterprise standards
Featured Speakers
VP & Principal Analyst, Forrester Research
Senior Director Product Strategy Customer Service & Sales Automation, Pegasystems
Senior Product Strategy Manager Customer Service & Sales Automation, Pegasystems