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Run operations smarter with Agentic AI

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Date: February 18, 2026
Time: 11:00 AM - 11:45 AM EST

Disconnected systems. Manual handoffs. Processes that fail when it matters most. COOs are under relentless pressure to move faster, cut costs, and deliver flawless execution. Where traditional automation hits a wall, agentic automation opens a door, turning rigid processes into dynamic opportunities for growth and innovation.

The problem isn’t automation. It’s intelligence. That’s where agentic AI changes everything.

Join Pega experts Carla Kitsuta and Jessie Eteng and guest speaker, Forrester Principal Analyst Bernhard Schaffrik for a candid conversation on how Adaptive Process Orchestration uses agentic AI to dynamically orchestrate work across your entire operation—so workflows flex instead of fracture. This is how the best COOs are turning complexity into competitive advantage.

What You’ll Learn:

  • A smarter way to run operations: See how Adaptive Process Orchestration unifies systems, teams, and AI—creating intelligent workflows that adapt in real time. Predictable AI Agents in action.
  • The playbook for scaling agentic AI: Combine GenAI’s creativity with deterministic AI’s reliability—deploying agents that handle routine and regulated processes without adding risk.
  • Your roadmap from chaos to clarity: Walk away with practical steps to modernize workflows, align teams, and deliver results that matter at the board level.

Speakers

  • Carla Kitsuta, Director, Product Strategy, Pega
  • Jessie Eteng, Senior Manager, Product Marketing, Pega
  • Bernhard Schaffrik, Analyst, Forrester

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