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Virtusa Corporation

Virtusa is a leading worldwide provider of information technology (IT) consulting and outsourcing services. We help accelerate business outcomes for global 2000 businesses in banking and financial services, insurance, healthcare, telecommunications and media.

Virtusa delivers targeted business outcomes through differentiated solutions by leveraging its proven platforming methodology, domain expertise and technology innovation. Virtusa’s operational excellence solutions allow businesses to improve business and operating efficiencies, and reduce costs using automation, effort compression and simplification. Virtusa’s digital transformation and innovation solutions empower companies to accelerate business growth by reimagining the consumer experience and creating lasting value.

Virtusa is headquartered in Massachusetts and has 50 offices across North America, Europe and Asia.

Customer Success

Pegaworld

Digital Operations - making healthcare easier for Healthfirst members

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Event Presentation

Pega Discover Intelligent Automation Online Summit: Provider Onboarding at Over 50% Faster Speed

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Event Presentation

Pega Discover Customer Service Online Summit: Personalized Healthcare Experience at 10x Speed - Anthem

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Case Study

Pega Customer Decision Hub saves American Telecom Company $1M monthly

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Case Study

Faster onboarding for a Managed Care Services Provider with Pega PLM Integration

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Case Study

Reduced loan disbursement turnaround time for Singapore Bank

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Case Study

Reduced cost and turnaround time for large Asian bank

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Case Study

Australian bank saves $1.2M annually by moving to cloud

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Case Study

Leading health insurance provider reduces call handling time by 20%

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Services & Solutions

Recon, Refactor, Replatform (Virtusa’s Triple R)

Managing and maintaining core systems that span the enterprise IT landscape is a herculean task. These systems, typically, decades old and saturated with upgrades, often act as an impediment to digital transformation initiatives – especially when it involves multiple vendors and technologies. Businesses end up on the wrong side of customer experience and lose the opportunity to create newer revenue streams or achieve highly agile processes.

At Virtusa, we understand the challenges in addressing the dual mandate of cost efficiency and innovation necessary for successful digital transformation. With our Triple R methodology, we help organizations re-engineer their Pega applications to integrate with a world that is cloud native and driven by AI, Decisioning, Robotics, and seamless channel integration. By rationalizing and optimizing the existing application stack, we infuse newer capabilities and longevity, along with ensuring high flexibility and scalability.

Contact: Thomas Gardam

Conduit

The enterprise application landscape is continuously changing. Getting “locked in” to a technology platform is a risk faced by many large organizations as they adapt existing systems or inherit them through acquisition. Many organizations become dependent on expensive legacy platforms with retiring support, or because of poor technology choices of the past. These platforms are often burdened with technical debt, can duplicate business functionality, and limit your organization’s ability to evolve and grow at the speed your business demands.

Virtusa’s Conduit technology helps you revive business areas where the technology has reached its maximum usefulness and needs to be retired. The solutions provided speed the replacement of legacy technology in favor of a modern Pega Infinity™ platform. Using specialist tools and services, we automate the extraction of legacy functionality and then automatically translate these elements into the key constructs of a new application.

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Provider Lifecycle Management (PLM)

A unified platform that modernizes all aspects of your complex provider relationships. With Virtusa Provider Lifecycle Management, you can address the multiple challenges you face in each of these phases and manage your provider network effectively

Product features include

  • Robotic Automation with market leading robotic capabilities, where significant processes, specifically around credentialing, are automated and the processes are completed without any human intervention
  • Pre-built integrations for both internal and external sources
  • Automated roster file management to bulk process roster data from multiple provider organizations, consistently
  • Intelligent workflow management to empower organizations to manage multi-departmental workflows and complex provider data structures
  • Digital enablement to drive the digital transformation of the Provider & Network Management organizations at payers
Contact: Baskar Mohan

Simplifying Appeals & Grievances (A&G) Processing

Operational challenges in A&G processing, like disparate systems, siloed departments, and error-prone manual handling, are hard to overcome. These lead to non-compliance, audit deficiencies, and low member satisfaction – and can cost payers substantial financial penalties and even downgrading of the star rating of plans.

Virtusa’s A&G solution eases the pain payers face in complying with A&G processing. The solution simplifies case management, automates a majority of the tasks, ensures high member satisfaction, and accelerates case resolution. It is equipped with AI-based SLA (Service Level Agreement) determination and appropriate classification. Machine Learning is introduced in the heart of the decision making to enable medical directors to make smarter decisions.

Contact: Robert Mills

Upgrade Information

Virtusa, a Pega Platinum Partner, follows a very methodical, highly prescriptive, three-phase approach for Pega Platform upgrades – Discover, Execute, and Transition that ensures that clients are upgraded within a well-defined time period with minimum disruption to their production environment.

Some of the key highlights of Virtusa Pega Platform upgrade solution include:

  • Utilizes a pre-packaged upgrade methodology to typically complete upgrade in less than 10 weeks!
  • Accelerates upgrade process by quickly cloning existing environments using Upgrade Wizard
  • Provides transparency to actual upgrade cost, effort and timelines
  • Ensures top quality upgrades leveraging robust testing methodology customized for Pega Platform applications
  • Offers flexibility on location of upgrade execution
  • Achieves minimized risk of upgrade through sophisticated dependency check and guardrail compliance

Contact Virtusa today to learn how they can help you realize the maximum value from your Pega Platform upgrade initiatives.

Expertise and Insights

Virtusa’s technology and industry experts share knowledge to help tackle today’s toughest business challenges and transform your business

Robotics in DPA: The Bell Carillon Effect

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An approach to AI utilization within DPA

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Reconnaissance Tool and Pega Application Health Assessment – A Practitioner’s View

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You Run in the Cloud, Now Keep Up!

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Your Data: The Here and Now

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Customer-centricity and Reduced Risk with Pre-Emptive Claims

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Get more out of Pega with Virtusa

Talk to an expert and see how Pega can transform your customer experiences with next-generation software applications and solutions.